Charter Communications lost 105,000 TV subscribers in former Time Warner Cable territory in Q4 2016, the second straight quarter of video customer losses since acquiring TWC.
The loss of 105,000 video subscribers in TWC territory is in sharp contrast to TWC’s premerger performance in Q4 2015, when it gained 54,000 video subscribers, according to Charter’s earnings report released yesterday. Charter gained 20,000 video subscribers in its premerger territory in Q4 2016, and gained another 34,000 video subscribers in the former territory of Bright House Networks, which it also acquired last year. That left Charter with a quarterly loss of 51,000 video subscribers, while a year ago the three premerger companies gained a total of 118,000 in the same period.
While Charter added Internet subscribers in former TWC territory, the company said the video losses and an overall decline in customer growth “was primarily driven by elevated churn on historical products in legacy TWC markets.” Charter has been pushing out new pricing and packages to the acquired territories, and former TWC customers have reportedly seen big bill increases when their promotional prices expire.
Source: Post-merger Charter keeps losing TV customers as it pushes new pricing | Ars Technica