As Twitter tries to figure out how to lock down the parts of its platform that enable harassment, as well as the spread of misleading information and illicit content, there have been a number of moments that highlight how the service, and its levers of control, are far from perfect.
One such moment took place earlier this month, when the very active, very watched Twitter account of President Donald Trump was abruptly deactivated for 11 minutes. The man responsible for those 11 minutes moved back home to Germany, and he agreed to speak to TechCrunch about what happened that day.
— TechCrunch (@TechCrunch) November 30, 2017
Turns out the guy, a German on a work visa program, simply did was he was supposed to do… he took a complaint about one of Trump’s tweets and marked it as violating Twitter’s terms of service. He didn’t expect the account to be deactivated though.